Preguntas Frecuentes

As each home is individual, we will visit your home and discuss your requirements. The cost will depend on many factors such as the frequency of the clean, the type of surfaces to be cleaned, whether you have pets and children, the size of your home etc.

Certainly. You can leave a set of keys with us. We hold keys for 99% of our clients’ homes. Our security measure will be discussed as part of the quotation.

While we will, of course, treat your home with the greatest of care, accidents can occasionally happen and should damage or breakage occur whilst we are cleaning your home/business we will undertake to replace or repair the item as soon as possible.

If you are happy with our service, please tell your family and friends. Many of our customers are already recommended from existing customers. We offer excellent incentives for any new custom we receive from your recommendation.

We’re proud to offer professional cleaning services and employ staffs who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust StarClean.

You can rest assured that all of our professional staffs are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques.

For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

We come with all of the cleaning materials we need and take them with us when we leave. But if you want us to use the one you have, no problem.

StarClean understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

We’ll do our best to work with your schedule.

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.

While most green cleaning products cannot remove all harmful forms of bacteria, StarClean strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.

Our team strives to meet the community’s need for clean homes and balanced lives. That’s why we use microfiber instead of paper, refill bottles, and protect both our professional housecleaners and customers from unnecessary exposure to toxic chemicals.

You’re welcome to share your thoughts about our services on our StarClean Website and Facebook page, which offers inside information on tips, deals, and promotions. You can also follow our blog and subscribe to our cleaning tips e-newsletter. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent..

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

If you are not satisfied with the cleaning, please contact us immediately before the day is gone. We will do our best to either return and do the part of the job not cleaned well without any additional cost or to make other arrangements to make things right. The guarantee is of course subject to fixing problems that fell within the scope of the work you paid for.